Contact Us
Contact Form:
Before filling out our Contact Form, please check our most frequently asked questions below for quick assistance and helpful information.
Contact form
get in touch
For all Enquiries and Assistance:
Please fill out our Contact Form and a member of our team will contact you shortly. We aim to reply within 2 business days. However, if you haven't received a reply, please check your spam folder.
Important: If you are a customer inquiring about a purchase, please include your full name and order number.
Customer Support Information:
You can submit the Contact Form with your enquiries or concerns at any time. Additionally, you can reach us for live chat support via the chat icon during our customer support hours. Please note that while we strive to keep our chat accessible, there may be times when we're temporarily unavailable. Therefore, if we're unavailable on chat, we will follow up via the contact information you provide. Our friendly team is here to assist you to the best of our ability. Thank you.
Customer Support Hours:
Monday to Thursday: 9am - 5pm (ACST)
Fridays: 9am - 1pm (ACST)
HQ Location: NT, Australia.
Please note that while our headquarters are based in NT, Australia, we do not stock products at our location. Instead, our suppliers are located throughout Australia, with stock held locally.
Christmas & New Year Closure Dates:
Happy Holidays!
We'll be taking a break for the festive season from the:
20th December 2024 - 6th January 2025 (ACST)
Orders placed within this time will be processed and shipped from the 7th of January 2025.
There will be minimal staff processing orders during the holiday period, from mid-December to mid-January, therefore delays in shipment should be expected.
FAQ
Please check our most frequently asked questions for quick assistance and helpful information.
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Connect with The Orange Trove
Please refer to our Disclaimer and Terms of Service
How can I check if a specific product is available or search for all related products?
You can easily check the availability of a specific product or search for related products by using our search bar within the header. Simply enter the product name to locate a particular item, or enter keywords like "costume" or "breakfast" to explore all products related to those categories. The search results will provide real-time updates on whether items are currently in stock or out of stock (out of stock items will be pushed to the back.) This allows you to quickly find what you're looking for and plan your purchase accordingly. Happy shopping!
Do you offer any Discounts or Promotions?
Yes, we do!
Sign up for our newsletter, in the footer of our page, to receive 10% off your first order!
Stay updated on upcoming celebrations, new arrivals, and exclusive offers to add that sprinkle of joy to your week. Our emails are filled with creative ideas, inspiration, and product suggestions to bring joy and enhance your social creativity. Look forward to our weekly email, such as our newsletter, 'A Note from Us,' or 'Let's Get Inspired.' And don't worry—we promise to keep your inbox as uncluttered as a decluttered craft room, with only one newsletter a week!
Can I send an order as a gift?
Yes, you can! When placing an order, simply enter the address of the gift recipient in the ‘Delivery’ section and your address as the ‘Billing address’.
Please note: At 'the orange trove', we prioritize meaningful gift-giving through thoughtful and interactive practices. We encourage senders to explore our Overview, 'The Gifting Trove – Enriching Experiences', for insights on selecting gifts and the importance of greeting cards. While we champion personalised touches like heartfelt messages and attention to detail, we do not offer personalisation of cards or gift-wrapping services. This ensures that the sender's sincere intent and personal touch remain central to the gift-giving experience, aligning with our core values, regardless of our ability to offer such services.
What is the estimated delivery timeframe for my order?
Please allow 1-2 business days for processing after receiving your order confirmation email. Once your order/s has shipped, you will receive an email/s notification containing a tracking number, which you can use to monitor its status. Please allow up to 48 hours for the tracking information to become available. Delivery times may vary depending on your location and delivery method, typically ranging from 2-10 business days. Please note that products may be shipped separately based on their warehouse location. Please refer to our Shipping Policy for more details.
Do you offer Express Shipping?
Unfortunately, we do not offer Express Shipping. However, rest assured that our suppliers priority is to ensure accurate and secure picking and packing of your order. We aim for fast dispatch, with our suppliers working diligently to send out your order as quickly as possible. Therefore, most orders are dispatched within 24-48 business hours after you receive your order confirmation.
How can I track my order and/or access more benefits?
You will receive an email notification containing a tracking number. Click on the tracking number to see its current status or create an account with us to track new orders and enjoy the following benefits:
Check out faster
Save multiple shipping addresses
Access your order history
Save items to your Wish List
To create an account, click on the person icon in the menu section and enter your details.
I have an issue with my order. What should I do?
Depending on the nature of your issue, please refer to our Shipping Policy or Return & Refund Policy for detailed yet simple instructions to guide you through the process. If you still have questions or concerns, please refer to our Contact Us information above. Our friendly team is here to assist you to the best of our ability. Thank you.